If it isn’t right, we make it right.

The policy

If a gift arrives damaged, misprinted, the wrong size you didn’t pick, or otherwise different from the design you approved, we reprint it or refund it. Your choice. No need to ship anything back.

Because each item is printed to order from a design you approved, we can’t accept returns for a change of mind or for a design that printed as shown. We do, before you order, give you unlimited free redesigns so the thing you approve is the thing you want.

How to request one

1. Within 30 days of delivery, go to Contact or reply to your order email.
2. Include the order ID and a photo of the issue. For garments, a photo of the size label helps.
3. Tell us whether you want a reprint or a refund.
4. We confirm within one business day. Reprints ship in the same window as the original order; refunds reach your card in 5–10 business days.

What’s covered

• Damage in transit, including cracked ceramics and bent frames.
• Print defects: smudging, misalignment, colours clearly different from the mockup, missing elements.
• The wrong item, size or colour compared with the order.
• Lost parcels, once the carrier confirms the loss or the window has passed by 10 business days.

What’s not covered

• A design that printed as approved, including typos you approved.
• A size you chose that doesn’t fit. Check the size guide and the product page before ordering.
• Minor variation in colour between screens and fabric or ceramic, within normal print tolerance.
• Items damaged after delivery, or by washing against the care label.

If it was a gift

The recipient can start a reprint too. They don’t need your account; the order ID on the packing slip is enough, and we’ll keep the price out of the conversation unless you tell us otherwise.